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Overview
A global leader in the utility and city infrastructure solutions industry faced challenges such as slow quotes, inaccuracies, and complex pricing management. With a new CPQ implementation, led by Mainspring, they streamlined the quoting process, enhanced data utilization, simplified complex solutions, and can now efficiently manage proposal documents.
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Business Challenge
They faced several significant challenges that required the implementation of a Configure, Price, Quote (CPQ) solution. These challenges included:
- Slow delivery of quotes to customers
- Incomplete and inaccurate quotes, leading to margin concerns
- Unusable quote data in spreadsheets, hindering reporting, forecasting, contracting, and ordering
- Limited quote and price analytics
- Complex and confusing management of quote options
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Solution Delivered
Mainspring undertook a comprehensive, two-phase approach to address their challenges:
Phase I:
In this phase, Mainspring executed the following solutions:
- Loaded pricing information for over 18,000 products across three business units, incorporating various pricing types, including one-time, subscription, services, and bundled pricing
- Automated distributor pricing and discounting for standard and key/corporate customers
- Implemented support for multiple currencies, with revenue reporting standardized in US
- Automated pricing methods, including list, contract, cost-plus, discount, usage, ramp, tiered, and partner pricing
- Custom quote templates in five languages
- Automated quote approval routing
- Global rollout to approximately 600 users across North America, Europe, the Middle East, and Asia-Pacific
Phase II:
The second phase focused on enhancing guided selling and complex bundle capabilities:- Implemented complex bundle solutions in Conga CPQ to replace Oracle CPQ and Excel-based quoting tools
- Created custom solutions for automated volume spreading in supply chain management, enabling users to modify quantity distributions
- Automated escalated price and cost calculations year over year, with tiered pricing
- Default corporate escalation percentages mapped products automatically, while users could create custom escalations
- Mapped products to standard sections within proposal documents and enabled custom section creation
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Key Results
The CPQ transformation not only streamlined their quoting process but also empowered them to efficiently manage their extensive product catalog and enhance customer experiences. With a more resourceful approach to their operations, Itron continues to support communities worldwide by delivering reliable infrastructure solutions.
Following the successful CPQ implementation, they realized numerous benefits:
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Streamlined Quoting Process
Efficient Quote Generation: CPQ implementation enabled quick and accurate quote creation, reducing turnaround time.
Complete and Accurate Information: Eliminated incomplete and inaccurate quotes, ensuring precision and boosting customer confidence.
Enhanced Data Utilization
Unified Data System: Centralized quote data eliminated the need for rekeying, enabling efficient revenue reporting, forecasting, and ordering.
Robust Analytics: Improved quote and pricing analytics provided valuable insights for data-driven decisions.
Complex Solution Simplification
Guided Selling: Implemented rules-based guided selling for both simple and complex bundles, reducing complexity.
Automated Volume Spreading: Enabled forecasting for supply chain management with the flexibility for manual adjustments.
Efficient Proposal Document Management
Customization Capabilities: Enabled creation of custom sections within proposal documents.
Standardization: Organized proposal documents into standard or custom groups, enhancing document management.