FTI - Streamlines Revenue Management with CPQ

FTI Consulting faced significant challenges in their sales processes, relying on a heavily customized Salesforce solution, Excel pricing workbooks, and manual Word quotes. The processes for collecting and rating customer usage and generating invoice data were cumbersome and error-prone. Approvals for all quotes were managed through a labor-intensive email process.

Mainspring stepped in to provide a comprehensive solution, implementing CPQ and Billing technologies to address FTI Consulting's challenges effectively. The key components of the solution included:

• Service Offering Management: Streamlining the creation and accurate pricing of service offerings in various currencies, including bundled product offerings.
• Customer-Specific Pricing: Enabling customer-specific pricing when contractual agreements required customization.
• Automated Approvals: Implementing approval triggers for products falling outside of predefined thresholds, enhancing control and efficiency.
• Effortless Proposal Generation: Enabling the generation of proposals and engagement letters in multiple languages and regions with a single click, with the flexibility to include or exclude supporting content.
• Usage Inputs: Collecting and rating usage inputs through external integrations.
• Billing and Invoice Automation: Generating billing and usage schedules, and conducting invoice runs to seamlessly deliver billing information to the ERP.